Finding a reliable plumber can be difficult, especially when you've got a plumbing emergency on your hands and there's no time to shop around.
If you need a good plumber ASAP, here are some green flags to look for:
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(Image via bradleypjohnson on Flickr)
The UK’s media channels are often rife with horror stories of cowboy tradespeople. People watching programmes like “cowboy builders from hell” on channel 5 or “watchdog” on BBC1 will certainly develop a negative image of the trades men and women in the UK. In fact a staggering 60% of people said that it is fair to label tradespeople as “cowboys” or “rogue traders” and 20% of people said that they’re afraid of being ripped off when they need work done.
Follow these simple steps to avoid being labelled as a rogue trader:
Build relationships with your clients: Take care of little jobs free of charge. This will help increase customer loyalty. When someone is happy with your work, they are more likely to recommend you to their friends. A survey conducted by imperial finance revealed that 37% of people feel that having a relationship with their trades person is important, and 14% of people were referred to their trades person by a friend or family member.
Clean up after yourself: This might seem obvious but it is often overlooked by tradespeople. If you are working on a leaking sink and you spill water on the floor – make sure you mop it up. If you have had to take things out of cupboards to access pipework, make sure you put it all back before you leave.
Make yourself as easy to contact as possible: leave people with a copy of your flyer, business card, or a fridge magnet with your telephone number clearly printed on them, remember to take the visually impaired into consideration. Make sure that you always have your mobile switched on, if you can’t take the call, make sure you call them back at your earliest convenience.
Keep in contact with your clients: after you have completed the work, call the client back, ask them if they are happy with the work – or if they have ran into any complications. 55% customers leave because they have had no contact from you and are indifferent. After Job Service is often more important than the job itself, this is where you can really start to build relationships with your clients and go above and beyond your call of duty. Loyal customers spend on average 33% more than people who are non-loyal and can refer up to 107% more customers than non-loyal customers.
Make it easy for people to get references: set up social media sites, and encourage people to review your business online – this is effective because people buy from people if someone has a something bad to say about your business then people are less likely to hire you to do the work. Make sure you leave them with nothing bad to say! Set up a website to showcase your qualifications, and show people that you really are an expert in your field. This will give people confidence in your ability as a trades person.
Make sure you are fully trained for the job: again it might seem like an obvious point, but if you are not correctly trained for the work don’t take it on. Leaving the work half way through or doing a bad job can damage your reputation.
You can’t start a career as a skilled trades person until you have received expert training. No matter what career you are considering Access Training can help. We offer courses for beginners looking to learn a new trade through to more experienced tradespeople who are looking to expand their service offering.
To find out more about the courses we offer at our state-of-the-art training centres you can contact us by calling (Freephone) 0800 345 7492 or by filling out the enquiry form here.
It seems our Tuesday blog post, entitled "Female Tradespeople on the Rise", was perfectly timed as yesterday Access Training received a visit from none other than Sky News. Working on a piece looking at the growth of females in trade careers such as plumbing, gas, carpentry, painting/decorating and more, Sky had a look around our centre before filming some of our woman trainees hard at work and then briefly interviewing them on their thoughts on women in the trade. Also interviewed as our very own carpentry tutor Gary, giving some of his thoughts on the differences he's seen between men and women working in the trade.
With women tradespeople now reportedly making up nearly 6% of the industry's overall workforce, the media are finally paying more attention to female tradespeople and why they are just as good (if not better) for the job as men are. The Sky News report won't just focus on women training here at Access, but also speak with women who have been working in the business for sometime.
Take a look below to see some of the photos we took from yesterday's filming:
The short piece is set to go out on Sky News sometime this weekend (we'll update you via Twitter and Facebook once it is confirmed) and will likely be shown repeatedly throughout the day. Be sure to watch out for us and if you're thinking of training towards a trade career - give us a call on 0800 345 7492! You'll then be able to get in contact with our course advice team, learn more about the courses we offer and even come visit our training facilities. As well as becoming a professional tradesperson quickly and effectively, who knows - maybe you'll end up on TV too!
Earlier this week the Guardian posted an article titled "The Rise of white van woman". Reading through it you'll see that, while perhaps not the best written article around, it does reveal one very important point - more and more women are now taking up trades such as plumbing, electrics, carpentry, bricklaying and more.
According to a study of 10,000 tradespeople across the UK from IronmongeryDirect (reported in Professional Builder magazine), women now represent 5.7% of all working tradespeople - dispelling notions by coming in higher than the proportion of migrant workers in the UK (4.6%). In the grand scheme of things this might still seem like a small figure, but is still a big leap forward that lead to further gender equality in the trades.
The Guardian's article also notes that between 2011 and 2012, B&Q reported a 400% increase in the number of women enrolling in its skills workshops. During this time Britain was also going through its economic recession, and so many women who were losing their jobs were going on to set up their own businesses. The appeal of a more physical and rewarding trade career has caught on, with more and more women starting their own businesses and groups/magazines such as Women In Trade. WIC Wales and Stopcocks forming to give support. The supposed gender barriers are breaking down at long last, and this is nothing but a good thing.
And it seems customers have no qualms with female tradespeople either, making the noticeable gender segregation in the trades even more outdated and antiquated. At Access Training we welcome female tradespeople just as we do male, which is why our doors are open to people of all ages, background and gender. These things should make no difference in a person's drive to become a qualified tradesperson, and this is reflected in the training we offer. Each week we see more and more female trainers come through our doors, all of which go on to have successful businesses in their respective trades. For example - Sarah Chandler from Cardiff was working as an administrator before she decided to change her career into something more practical. After completing both a plumbing and multi-skills construction course with us, she has now set up her own business, SLC Home Improvements, and is never short of work.
Are you looking to start a brand new career as a qualified tradesperson? Covering plumbing, electrics, gas engineering, carpentry, bricklaying, plastering, tiling and painting/decorating, Access Training offers a wide range of expertise taught under one roof by an experienced teaching staff. To find out more about our courses and to book your place, please give our advice team a call on 0800 345 7492.
With all the reports about cowboy builders doing shoddy maintenance work and unregistered gas engineers making potentially fatal mistakes, is it any surprise that finding a trusted tradesperson is becoming a major problem across the UK? In fact, a recent survey from the HomeOwners Alliance and TrustMark has found over half of Britons are hesitant to do maintenance work on their homes because they have difficulty finding someone they feel they can trust.
This result then has a knock-on effect as to what said homeowners then do. While the 2014 Homeowner Survey found 12% won't do the work at all and 26% simply delay the project, a significant 40% then choose to do their own repairs/DIY. When it comes to certain trades, this could easily end up in injury or worse. Other statistics found were that 27% will only do essential works, while if forced 28% will use tradespeople they are uncertain about.
Only earlier this week Heating & Plumbing Monthly reported a plumber in Kidderminister is behind bars for 16 months after overcharging elderly and vulnerable customers up to 800% more for simple jobs. Among Mr Steven Greenaway's misdeeds were:
- Charging one elderly woman in Cradley Heath £1527 to repair a leak on her toilet and replace the cistern - a job averaging around £200 to do
- Charging a Dudley pensioner £500 to unblock a toilet, then proceeding a charge her a further £780 after claiming the kitchen tap needed work
- Charging a mother and daughter £1000 to repair a dripping tap - money that they had been saving for a holiday
- Charging a Worcester couple £1,200 to repair a leak on a radiator valve - leaving them feeling "like they had been mugged"
- Charging another Worcester couple more than £800 for work to repair a stop tap that should have only cost around £120
- And as a final insult, he even advertised DISCOUNT rates for pensioners in Yellow Pages adverts
This piece isn't just meant to point the finger at these frauds who give a bad name to tradespeople everywhere, its also to show trainees how much better they can be. You don't need to con the elderly to make a healthy wage nor do you have to pretend to have qualifications - all you need is proper training and not only will you actually have the qualifications to your name, you'll also be able to make the money honestly. And as positive word of mouth about your business grows, so will those interested.
It all starts with getting the right training, and no matter which trade you're planning to persue a career in Access Training can help. From plumbing and gas to electrical, carpentry, plastering and more, our state-of-the-art centre and experienced tutors will take you from the level of absolute beginner all the way up to becoming a fully trained professional. To find out more about the courses we offer here at Access and how you can change your life with a brand new career, give us a call on 0800 345 7492 or by filling in the enquiry form found on this website. One of our course advice team will soon be in touch.
When hiring an electrician to work in your home it's important to ensure that they've completed a suitable electrical training course and earned all of the necessary qualifications. You may think this goes without saying, but research shows a shocking quarter of UK adults do not use registered electricians, and over one third of Brits have hired an electrician based on a recommendation, without checking their credentials!
To learn how to check if your electrician is registered and why registration and qualifications are so important, keep reading...
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When it comes to bathroom fitting it seems the homemade goods are the best ones, with new research finding British tradespeople to believe UK goods are far more reliable than those produced abroad.
The research, which comes from online bathroom retailer UKBathrooms.com, looked at 1,012 tradespeople from all of the UK who work with bathroom fixtures and fittings in order to gauge opinion. With a total of 47% agreeing that British made products are superior, it seems the majority of fitters are opting to buy from UK manufacturers wherever they can.
Questions asked for the research included:
- "Do you take into account where a product is manufactured before buying?" 62% believed this to important, while the rest didn't seem to care as long as it did the job.
- "Which manufacturing country do you believe produces the most reliable bathroom fittings/products?" This was posed to all that had answered yes to the previous question, with Britain coming out on top with the aforementioned statistic. Coming in second were Chinese made products with 19%, while Germany took the third place spot with 16%
- "Do you regularly purchase British made bathroom fittings?" With 67% answering 'yes' to this. When asked why, reliability was the most common reason with 57% explaining that British made products tended to have better longevity. 35% also cited that support was much better, as any problems with UK items could be easily fixed. 24% even said they simply preferred the "design and style" of the home products!
- Finally, respondents were asked "Do you think it's important for tradespeople to support British made products?" 52% believed it is indeed important, with 61% agreeing that the UK industry needed their support. 40% also said that they do so to keep Britain's bathroom manufacturing industry in good demand.
UKBathrooms.com director Peter Gregg commented that he was pleased to know UK-based bathroom manufacturers are "held in such high esteem amongst tradespersons". He then went on to discuss the benefits the company has seen in using them itself - a higher level of quality control, easier to source and shorter lead times than buying from production lines in the Far East.
He concluded by saying: "The manufacturing industry’s love affair with the market in the Far East has taken a knock over the last few years as more and more suppliers are looking at the possibility of a return to the UK. Tradespersons being supportive of UK manufacturing can only be a good thing to those looking at the possibility of coming back to Britain."
Fancy learning all about bathroom installations and having a go at it yourself, with the aim to even turn professional? If you're looking for a more active line of work, Access Training Academies offer high quality bathroom fitting training courses that will give you the skills and qualifications to make that a reality. At the end you'll also have the perfect grounding to continue on to more advanced plumbing training should you so wish. Give us a call on 0800 345 7492 and our course advisers will be happy to tell you more. Don't delay and book your place today!