Good customer service: everyone thinks they offer it; no one will admit to bad service unless they have to. But, how can you differentiate ‘good’ from ‘great’ customer service that gains you glowing online reviews, fantastic testimonials and customer recommendations left, right and centre?

If you’re considering training here at Access Training and have aspirations to be the best self-employed tradesman you can be, here are a few tips on how to measure your performance and how you can improve your customer service: More...



So, you’ve decided you want to retrain and become a tradesman, but what is your long term goal? If it’s to start and run your very own business so you can be your own boss, then how are you planning on gaining clients?

Advertising your new skills and your available services is essential if you’re going to make a living, but sometimes it can be hard to know where to start. That’s where our years of experience can help. More...



There is nothing worse than a boiler breaking down or having a plumbing issue during winter. No heating or warm water could mean some chilly days are in store. So, what can you do to prevent the big freeze taking over a home?

Some experts believe wrapping up a hot water cylinder to be a cost-effective solution. More...



If you have a demanding career, then having to retrain to go into another may seem daunting. Bekani left a long-standing position with the Royal Engineers’ Bomb Disposal Unit for a career in trade and hasn’t looked back.

We sat down with her to learn more about her experience and where here career has taken her.More...


Making the decision to drop out of university requires a lot of courage and maturity, but mostly it requires preparation and planning. 

It’s perfectly natural to decide that your course wasn’t what you expected it would be, or to find it too expensive, or to simply not enjoy the university lifestyle. There is nothing undignified about changing your mind once you’re there. In fact, more than 26,000 students dropped out of university in 2013/14.

Whatever the reason, it isn’t the end of the world. University is not the only path to a successful life and career. However, before making the decision it is highly useful to know what you’d like to do instead.

With so much pressure from schools and parents put on students to attend university, it might become hard to consider the many other career routes there are, which can provide you with just as prosperous a future.

If you are one of the thousands who discovered that university doesn’t necessarily give you ‘the best three years of your life’ and are searching for a new direction to go in, then read on - there is something better suited for you out there somewhere. More...