Confirming a complaint has been made, a summary of the complaint and confirmation that the company consider the matter closed.
Confirming that the company will not waive the relevant time limits in DISP 2.8.2R or DISP 2.8.7R relating to submitting complaints to the Financial Ombudsman in time.
Provide you with a written acknowledgement of your complaint within five Working Days of receipt of your complaint. (A "Working Day" means any day excluding Saturdays and Sundays and public holidays in the UK.). Or
We will endeavour to issue a written final response within eight weeks of receipt of the complaint. If we are unable to issue our final response within eight weeks we will put in writing why we are not able to do so and advise you as to when we expect to be in a position to provide a final response.