1. The meaning of some words used in these terms and conditions"We, us or our" is a reference to Access Training (Wales) Limited;
"You or your" is a reference to the person to whom we are providing our Services or supplying Goods and who is required to pay for the Services we provide and the Goods we supply;
"Goods" means the tangible articles and materials (if any) specified in the Proposal;
"Home/Study" means any preparatory work, tasks or exercises set by us and given to you to be carried out in your own time outside of i.e. above and beyond the time spent in the training modules which we supply to you in accordance with the Proposal;
"Proposal" means the Training Proposal/Quote/Payment Plan and course brochure (if one was supplied) describing the Goods and Services to be provided by us to you;
"Services" means the provision of online theory training, in-centre practical training and career support services; The online theory learning is the teaching of all theoretical elements of the subjects via online webinars. The practical training element includes the facilitation of practical training and assessment modules, formal exams, practical assessments and includes registration with awarding organisation(s) for the qualification(s) described in the Proposal. The career support element is a part of the service as specified in the Proposal.
2. Entering into a legally binding contract2.1 The Proposal remains valid for a period of 14 days from the date it was made. The prices quoted in the Proposal are specific to the dates stated in the Proposal. The dates are always subject to availability. We will always make every effort to abide by the dates stated in the Proposal and if we require any changes to be made then we aim to inform you of such changes at least 3 working days prior, wherever possible (see section 5 for further details regarding timing and dates). You should also be aware that if discounts have been offered to you in the Proposal then those discounts only apply for the course dates specified in the Proposal. Therefore if you request that we change the dates specified in the Proposal then you may no longer be entitled to the discount which was specified in the Proposal. If we have to change the course dates then you will be entitled to keep the discount specified in the Proposal.
2.2 We advise you to carefully read through these terms and conditions before accepting the Proposal and placing an order with us. If you have any questions concerning these terms and conditions then please ask us. You will be deemed to have accepted the Proposal and to have accepted these terms and conditions by placing an order with us within the validity period of the Proposal by paying the deposit specified within the Proposal. All orders for Goods and Services shall be deemed to be an acceptance of the Proposal and subject to these terms and conditions.
2.3 You should keep a copy of these terms and conditions for your records.
3. Price and payment for the Goods and Services3.1 The price for the Goods and Services is as specified in the Proposal and is inclusive of VAT. You are required to pay the price in the manner specified in the Proposal.
3.2 If you are paying for your training by instalments then payment of instalments must be made either by credit card or by debit card or by Direct Debit. If you have elected to pay for your training by instalments then by accepting the Proposal you give us permission to take the payments of the instalments as set out in the Proposal from the debit or credit card details of which you provided to us for payment of the deposit. These payments will be taken on the dates stated in the Proposal. If you want to alter the payment method then you must provide alternative payment details to enable us to collect payment on the dates specified within the Proposal.
3.3 We require payment on the dates set out in the Proposal. If you fail to make payments by the date or time we and you agree then we reserve the right to suspend performing the remaining Services until the outstanding balance is paid in full.
3.4 If you fail to make the agreed payments, we reserve the right to share data in relation to debt collection to a third party to obtain the monies owed.
4. Providing the Services and Completion of modules, courses, certifications or work placements4.1 Our aim is to always provide you with the Services:
4.1.1 using reasonable care and skill;
4.1.2 in compliance with commonly accepted practices and standards in the training industry;
4.1.3 in compliance with the laws and regulations in force at the time we carry out the Services.
4.2 We will provide Theory and Practical training services and will facilitate online exams and practical assessments in the form of modules as these are specified in the Proposal. However, we will not supply you with an award or certificate as we are a training company and not an awarding body or an awarding organisation. Awards and certificates are issued at the discretion of the relevant and various awarding organisations in accordance with their own specification and criteria which may change from time to time.
4.3 We will do our best to provide the Services contained in the Proposal. Time for the purpose of completion of modules, courses, certifications or work placements, should they form part of the proposal, shall not be of the essence. We cannot guarantee completion of courses and certification as this may relate to factors outside of the Company’s reasonable control such as:
4.3.1 your performance throughout a training module or course
4.3.2 the successful completion of exams and assessments
4.3.3 your full attendance
4.3.4 changes in requirements specified by Awarding Organisations and regulators. Awarding bodies include, but are not limited to, City & Guilds; EAL; LCL Awards
4.3.5 unsuitable works provided by third party providers during the course of any work placement
4.3.6 where weather conditions make it impossible or unsafe for us to perform any of the Services;
4.3.7 where you make a change in the Services you wish us to perform;
4.3.8 some other unforeseen or unavoidable event or situation which is beyond our control;
4.3.9 acts of God, strike, lockouts, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply;
4.3.10 some other unforeseen or unavoidable event or situation which is beyond our control;
4.3.11 the performance or the availability of a Collaborating Centre. The Company will monitor the Collaborating Centres and their general standards but cannot be held responsible for any unforeseen issues that may arise that are outside of our control. This may include but is not limited to;
(a)certification issues which are controlled by the Collaborating Centre
(b)staffing issues including illness or bereavement
(c)transportation and parking requirements
(d)termination of any commercial agreements between us and a Collaborating Centre
The Collaboration Centre will be responsible to the appropriate Awarding Organisation or Certifying Body for the specific standards required for delivering qualifications. If a situation arises whereby the above occurs, the Company will inform you of the options available to you to complete modules, courses, certifications or work placements. Where changes have occurred for reasons outside of your control the Company will not charge you any fees.
4.4 If the delay in us recommencing performing the Services will be unreasonable and excessive (and in any event longer than 6 months - except where the delay has been occasioned by your failure to contact us to book or arrange any of the training modules detailed in the Proposal or you have elected not to have attended on the training dates offered by us to you) then we will offer you the option of either:
(a)continuing to wait until we are able to recommence performing the Services or
(b)cancelling the contract. If you choose this option then you will only have to pay for any Services we have performed up to the date of cancellation. If you have made payment(s) to us in excess of the amount of Services we have performed, we will return the difference to you within 14 days of cancellation.
4.5 We will not be liable to you to pay compensation or damages for failure or delay in performance of our obligations where this has been caused by situations beyond or outside our reasonable control.
4.5.1 If as a result of any unforeseen situations such as the Covid-19 pandemic we become subject to enforced behaviour and restrictions – including but not limited to lockdown whether local, regional or national - placed upon us by government action or advice then you agree that we shall not be liable to you under contract or breach of duty of care. The company will make reasonable efforts to provide the service as soon as the restrictions are lifted.
4.6 You and we agree that we are not liable for any aspect of an awarding organisation certification process including its timescales, quality assurance processes or any other requirements of any awarding body or organisation. If the Services require you to be registered with an awarding organisation then the choice of such organisation is within our discretion (as there are a number of such organisations that provide qualifications of the same level). We have the right to re-register you with another awarding organisation after you have been previously registered with a different awarding organisation. The reasons for this may include but not limited to:
4.6.1 the Awarding organisation ceases delivery of a qualification
4.6.2 the company takes the view that the services being delivered by an Awarding Organisation are no longer suitable.
4.6.3 the Awarding Organisation causes undue delay in the certification process.
4.6.4 termination of contract with the Awarding Organisation. Should any of the above occur then the Company will advise you of any potential changes to the nature of your training programme and will inform you of any additional work you may be required to undertake to complete modules, courses, certifications or work placements. Where this occurs for reasons outside of your control the Company will not charge you any fees.
Should any of the above occur then the Company will advise you of any potential changes to the nature of your training programme and will inform you of any additional work you may be required to undertake to complete modules, courses, certifications or work placements. Where this occurs for reasons outside of your control the Company will not charge you any fees.
5. Collaborating CentreA Collaborating Centre is a designated company, institution, or department that has been contracted to support the Company's delivery of learner activities through the implementation of a Scheme of Works that is agreed with the Company through a Collaborating Centre Agreement. The Collaborating Centre Agreement is a legally binding document signed by both parties, which contains the undertakings of the parties, duration of designation, objectives, activities, and expected results and outcomes.
5.1 The Scheme of Works includes all theory examinations and practical training elements of the Service and includes the facilitation of practical training and assessment modules, formal exams, practical assessments and includes registration with awarding organisation(s) for the qualification(s) described in the Proposal.
5.2 The Company will provide practical training either at its own training facilities or at the training facilities of a Collaborating centre. The Company will monitor the Collaborating centres general standards but cannot be held responsible for any unforeseen issues that may arise that are outside of our control.
5.2 We may need to share your personal information with a Collaborating Centre for the purposes of performing this Agreement.
6. Training LocationsThe training location is specified in the Proposal. Training locations are not guaranteed and are subject to availability. As part of this agreement, you accept that the Company reserves the right to change your training location within reason. Reasons why the company may ask you to change training location include but are not limited to:
(a) If the delay in us recommencing performing the Services will be unreasonable and excessive (and in any event longer than 6 months- except where the delay has been occasioned by your failure to contact us to book or arrange any of the training modules detailed in the Proposal or you have elected not to have attended on the training dates offered by us to you) then we will offer you the option of either:
(b) poor performance of a Collaborating Centre
(c) delays with the certification process caused by a Collaborating Centre
(d) inability of a Collaborating Centre to service larger than expected demand for training events
A reasonable alternative training location is defined as one that is within 60 miles of travelling distance by road from the address specified in the Proposal. Although the distance specified will usually be considered reasonable, all relevant circumstances will be taken into account when determining what a reasonable alternative venue is.
6.1 If we ask you to change your training location and the travelling distance is longer than 60 miles, then the company will offer you appropriate remedies in the form of travel expenses for the additional mileage at 25p per mile when you travel using your own vehicle or public transport. Alternatively, you will have the option to cancel your course and receive a refund in relation to the elements of the service which you have not yet received.
6.2 The location where you attend the first in-centre module which is the formal theory examination element will also be the location where you must attend the remaining modules of your in-centre elements of practical training and assessments which must be booked separately according to your course progress and availability. For the avoidance of doubt, all training modules, apart from theory training modules, must be attended at the same location unless specified or agreed by the Company.
6.3 In the event that you are required by the Company to change training location, you accept that you may be required to change awarding organisations and also may need to repeat some practical training elements, formal examinations and/or assessments. If we request that you change your training location, you will not be required to pay additional fees for any additional registrations, training or assessments that this move might entail.
7. Training and Assessment Dates and TimingYou will be responsible for contacting us to book dates to attend training modules. Where we have not agreed with you specific dates for any particular training modules these will have been marked in the Proposal as “TBC”. TBC means “To Be Confirmed”. You will then be responsible for booking available dates by contacting our administration office. The details for the administration office are stated at point 10 - Contacting each other. We arrange our in-centre training weeks for a number of customers at the same time and you will be offered to attend those training weeks on a first come first served basis with our other customers.
7.1 When training dates or placements have been agreed between you and us and then you elect to change those booked dates you can do so but you may have to pay us an administration charge of £50 per day for each day of training or placement that is moved before your dates can be rearranged. The circumstances for any request to change to an alternative date whereby a charge is not applied, includes but is not limited to:
(i) illness (with medical certificate)
(ii) bereavement within immediate family
(iii) travel problems, namely cancellation of flights, trains or buses and an alternative method is proven to not be available.
7.2 Within the training centres we will do our best to provide you with the tools and equipment which you will need to complete your training and we will ensure that these are of a suitable quality and standard for training purposes. You will be required to provide your own suitable footwear i.e. protective boots. Any other Personal Protective Equipment will be provided by the Company when undertaking practical training.
7.2.1 If you change a training date by agreement with us and by that time we have already paid examination and registration fees for you so that additional examination and registration fees become payable then you must pay us those additional examination and registration fees.
7.2.2 You will be informed if any other fees are payable when you inquire about changing the dates, so you can make an informed decision about whether to change the dates or remain with the current dates that you have booked. You will be given as much notice as is practicably possible of any required changes, to reduce the chances of further charges being payable.
7.2.3 In the absence of provision of a sick note certified by your doctor, if you are absent for any period having already started on the attendance of a course, completion of that course at a later date will not be offered to you free of charge as it will be your responsibility to attend the course. However, you will be able to pay to attend the part of the course that had been missed at a later date.
7.3 Sometimes, we might be required to change the agreed training dates as well. If you require to book accommodation or travel in relation to specific dates, we ask you to make contact with the Company 3 working days prior to attending to confirm that the dates are going ahead before booking any accommodation or travel. A list of reasons why we may have to change those dates include but are not limited to:
7.3.1 Urgent maintenance
7.3.2 Change in regulations imposed upon the Company
7.3.3 Illness of members of staff such as tutors and administrators
7.3.4 The availability of a Collaborating centre
When changes occur for the above reasons, then the prices quoted will remain the same.
7.4 If we cannot start or complete performing the Services within a reasonable period from the date(s) we have agreed or notified;
(i) you may choose either to continue to wait until we can start performing the Services or
(ii) or you can cancel the contract. If you choose this option then you will only have to pay for any Services we have performed up to the date of cancellation. If you have made payment(s) to us in excess of the amount of Services we have performed, we will return the difference to you within 14 days of cancellation.
7.5 There will usually be a period of time between modules therefore this right to cancel will only arise if that period of time is of an unreasonably long period. If the period of delay is of a reasonable period then you will not have the right to cancel without penalty,
7.6 For the purposes of this contract, a reasonable period of time for waiting in between individual modules is defined as 3 months unless it is due to a situation outside of our control and unless the delay has been occasioned by your failure to contact us to book or arrange any of the training modules detailed on the Proposal or you have elected not to have attended the training dates offered by us to you.
7.7 Excessive Delay
7.7.1 If the delay in us recommencing performing the Services will be unreasonable and excessive (and in any event longer than 6 months - except where the delay has been occasioned by your failure to contact us to book or arrange any of the training modules detailed in the Proposal or you have elected not to have attended on the training dates offered by us to you) then we will offer you the option of either:
(i) continuing to wait until we are able to recommence performing the Services or
(ii) cancelling the contract. If you choose this option then you will only have to pay for any Services we have performed up to the date of cancellation. If you have made payment(s) to us in excess of the amount of Services we have performed, we will return the difference to you within 28 days of cancellation.
7.7.2 We will not be liable to you to pay compensation or damages for failure or delay in performance of our obligations where this has been caused by situations beyond or outside our reasonable control.
8. Things you will need to do8.1 To enable us to supply the Services to you, you agree that you shall:
8.1.1 co-operate with us and supply us with any information which we reasonably require;
8.1.2 obtain all qualifications (if applicable) which may be required of you before you commence your training and the cost of obtaining any such qualifications will be your sole responsibility. In some cases you may be asked to provide evidence of qualifications you hold prior to commencing training;
8.1.3 comply with any other requirements which you and we agree;
8.1.4 be solely responsible for the quality and successful completion of all assessments and outcomes which may be required of you by any awarding body or organisation;
8.1.5 devote sufficient time and study to meet the targets set by your tutors;
8.1.6 keep a record of the times devoted to study including dates and hours worked and make those records available for inspection when required;
8.1.7 complete the tasks given to you as home study as part of your training programme;
8.1.8 pay your own costs for re-sitting examinations if you fail any examination - the theory exam resits cost £65 and practical assessment resits cost £125 per day (some practical assessments can last longer than a day);
8.1.9 pay us to attend additional training at the cost of £125 per day if you fail an end of training assessment or if your tutor recommends that you do so.
8.1.10 complete all training modules, assessments and work placements to the standard and within the timescales required by any awarding organisation.
8.2 Within the training centres we will do our best to provide you with the tools and equipment which you will need to complete your training and we will ensure that these are of a suitable quality and standard for training purposes. You will be required to provide your own suitable footwear i.e. protective boots. Any other Personal Protective Equipment will be provided by the Company when undertaking practical training.
8.3 You will be required to provide your own books which we advise you to purchase should you require them from a list that is provided after enrolment. This requirement will be necessary for any home study and be used as reference material throughout your course.
9. Exclusion and limitation of liability9.1 We do not exclude or limit liability for our negligence or negligent omission which causes you personal injury or death.
9.2 We shall only be liable for any loss or damage suffered by you which is a reasonably foreseeable consequence of a breach of this contract. In the event that any loss or damage suffered by you relates to your business activities or intended business activities or your employment or intended employment then we exclude all liability and in particular we exclude all liability for loss of profits or other economic loss arising from a breach of this contract.
9.3 We exclude all liability to any third party for any losses as no third party has our permission to rely upon any term contained in this contract.
10. Communicating with us
10.1 You can always telephone us using our contact numbers which are 0800 345 7492 or 029 20713313 or email us at firstname.lastname@example.org.
10.2 For important matters you should use writing and send communications by post using 6 Llandough Trading Estate, Penarth Road, Cardiff, CF11 8RR and we will accept email correspondence from you using the email addresses which have been notified to you.
10.3 Collaborating centres are contracted by the Company to deliver particular elements of the Service and they are not Company representatives. They are not provisioned for communications with students outside of when they are delivering the training modules that you are attending and will therefore direct you back to the Company. You should refer any queries or communications directly to the Company. This may include:
(i) any queries you may have about this agreement;
(ii) your payment plan;
(iii) career support service;
(iv) changes to training dates;
(vii) general attendance details;
(viii) qualification advice;
(ix) course progress
11. Cancellation by you11.1 You have the right to cancel this agreement to purchase the Goods and Services within the period of 14 days starting on the day after you have received notice of right to cancel. That period is called the “Cancellation Period”.
11.2 In order to cancel this agreement within the Cancellation Period you may either write to us at 6 Llandough Trading Estate, Penarth Road, Cardiff, CF11 8RR and send us the form of cancellation which appears in the schedule to these terms and conditions or you may contact us by email or telephone within the Cancellation Period in order to communicate to us your intention to cancel within the Cancellation Period.
11.3 If we have started to supply the Services to you with your request within the Cancellation Period and prior to you giving us notice of cancellation within the Cancellation Period then we will be entitled to retain any monies which you have paid to us the value of the Services which we supplied to you before we received notice of cancellation from you. In those circumstances we will retain a proportionate sum proportionate to the value of the Services supplied to you to the date of cancellation when compared with the full contracted price of the Services. Where you have yet to make a payment to us but we have supplied Services to you at your request within the Cancellation Period and then you subsequently cancel within the Cancellation Period then you will be liable to us to pay a proportionate sum for the Services already supplied up to the date on which you cancel that proportionate sum being compared with the full contracted services and the services supplied to you to the date of cancellation.
11.4 If the provision of Services has commenced by us prior to you giving notice of cancellation within the Cancellation Period and you have not made a written request to us to supply those Services within the Cancellation Period then we will reimburse you in full following cancellation.
11.5 Where the course or courses comprised within the Services constitute a series of individual courses and you decide not to undertake any one or more of the individual courses you will not have the right to be refunded for the cost of any individual course which you decide not to undertake.
11.6 Once we and you have entered into a binding contract you will normally not be able to cancel the contract without penalty after the Cancellation Period except where we agree or as otherwise provided for in this contract.
11.7 Any cancellation penalty referred to in these terms, means that if you have paid a deposit or other monies to us, this will be retained and if our reasonable losses and costs (including loss of profit) are greater than the deposit and other monies which we have retained we will require you to pay the difference and cover our losses and costs.
11.8 If you:
11.8.1 purport to cancel the contract outside of the Cancellation Period, or
11.8.2 give notice purporting to cancel, or
11.8.3 otherwise do not fulfil your obligations (such as by not paying any sum due to be paid to us) in a way which amounts to you cancelling the contract,
we do not have to accept your cancellation without penalty (if it is outside a Cancellation Period or otherwise provided for in this contract or in law).
12. Amendments to the contract terms and conditionsWe will have the right to amend the terms and conditions of this contract where:
12.1 We need to do so in order to comply with changes in the law or for regulatory reasons; or
12.2 We need to correct any errors or omissions (and this right includes the right to change any of the documentation which forms part of the contract), as long as such correction is minor and does not materially affect the contract.
13. Contacting each otherIf you wish to send us any notice or letter then it needs to be sent to Unit 6 Llandough Trading Estate, Penarth Road, Cardiff, CF11 8RR and should be marked for the attention of Head Office. If we wish to send you a letter or notice we will use the address you have given in your order to us.
14. Contracts (Rights of Third Parties) Act 1999For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.
15. Law and jurisdictionThis contract shall be governed and construed by the law of England and you and we agree to submit to the jurisdiction of the courts of England and Wales.
16. Intellectual property rightsAll and any intellectual property rights including without limitation copyright in all and any written materials supplied by us to you shall at all times remain our property.
17. SeveranceIf any term or provision of our contract is held to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such term or provision shall be severed and the remainder of the provisions of our contract shall continue in full force and effect as if these terms and conditions and our contract had been agreed with the invalid, illegal or unenforceable provision removed.
18. General18.1 You are reminded that we cannot guarantee that you will secure employment as a result of attending our training courses.
18.2 In compliance with the Data Protection Act, the General Data Protection Regulations (GDPR) and Awarding Organisation requirements, we have the right to retain copies of the work which you carry out including your written work during your training and to supply copies to third parties.
18.3 You are not able or allowed to assign the benefit of any part of this agreement. We have the right to assign any part of this agreement without your consent to a third party. We have the right to subcontract the provision of any part or the whole of the Services provided under this contract to a third party.
18.4 We may make changes to a course structure dependent upon the demands on our time, industry trends, the availability of manpower, the improvement of quality and services. Sometimes we may have to extend the period for or amount of training which we supply to you and the training modules. We may re register you with an alternative awarding body. We will confirm such changes to you in writing usually by email. By entering into this agreement you agree to allow us to have the right to make these changes. We will always act reasonably in implementing any such changes.
18.5 You agree that you will complete all training and assessments which are included within the Services within a period of 2 years from the date on which you attend your enrolment date. If you have not completed all of your training modules within that 2 year period then unless we agree to an extension with you we will be under no further obligation to provide services to you beyond that 2 year period.
18.6 The 2 year period can be extended by 12 months for a fee of £750.
18.7 The 2 year period will be extended free of charge by the amount of time lost due to:
18.7.1 cancellation of dates by us or
18.7.2 by any period for which we had to delay the provision of services to you or
18.7.3 if Awarding Organisations have delayed the processing of certifying you or the process of quality checking work carried out by you or
18.7.4 you having had to delay due to circumstances beyond your control for illness or treatment for illness. In this instance, a medical practitioner’s note will be required.
18.8 The Career & Employment Support element of the service is available for 3 years from the time of enrolment and includes access to the following services via the Access Training Online portal:
(i) ATO Shop
(ii) Career Support Section
(iii) CPD (Continuous Professional Development) Section
(iv) CV Builder facility
(v) Job Boards
19. Work placement19.1 Where the Proposal specifies that you are to receive a ‘work placement’ or ‘placement’, we will provide you with a period of work placement as described in the Proposal. We are not able to guarantee to you the precise nature of the work which you will conduct at a work placement as this will be dependent upon the work being carried out by the third party placement provider at that time. It will be your responsibility to provide evidence for any portfolio of evidence of the work which you undertake at a work placement. The completion of any required portfolio is your obligation. We do not guarantee the achievement of any qualification whilst you attend a work placement.
19.2 We cannot guarantee that you will complete any portfolio of evidence which is required from you in full within the time given for the placement.
19.3 It is your responsibility to ensure that any evidence that you supply is authentic and is all your own work.
19.4 Where the Proposal specifies that you are to be provided with a (National Vocational Qualification) ‘NVQ placement’ we will register you onto the specified qualification at the appropriate point in the course and the timing of that registration will be once any prerequisite qualifications have been submitted and approved by the relevant Awarding Organisation. It will be your obligation to achieve the required standard of work to achieve the NVQ qualification and we cannot guarantee that you will achieve this or indeed any other qualification. We will supply you with the environment and tasks but it is your responsibility to diligently undertake that training and to successfully achieve the tasks which are set to you.
19.5 You are required to complete all training for NVQ’s within a period of 2 years.
19.6 We will supply a qualified assessor for a maximum of 2 separate visits for any plumbing National Vocational Qualification to assess your work. It is your obligation to liaise with us in order to book these 2 visits. It is your responsibility to ensure that the work which is assessed is of the correct nature and quality to fulfil any assessment needs.
19.7 If at an assessment it is found that the quality of your work does not reach any required standard then further visits may be required over and above the 2 visits specified above. The cost of further visits will be £200.00 per visit and you agree to pay this additional charge prior to the date of the visit.
19.8 Where a period of work placement is specified in the Proposal you acknowledge and agree that the purpose of this work placement is for you to gain experience in the specific field of work covered by the Proposal and that this is not provided for the purpose of achievement of any particular qualification.
19.9 We reserve the right to use subcontractors to provide work placement services.
19.10 The location for any work placements in terms of region will be detailed in the proposal. Any accommodation costs that you may incur if the placement is delivered away from your home are not included within the price which we charge to you and this must be booked directly and paid for by you.
19.11 There will be a period of time between the start date for work placements after the completion date of in-centre training or assessment modules as any start date for this module is subject to Awarding Organisation processes and requirements.
20. CertificatesIf at the end of the training which has been supplied you are entitled to a certificate and we receive the certificate then we will send this to you by email or otherwise online. You are responsible for the details which will appear on the certificate as these will be the details which you confirm to us after enrolling upon the course. We will not be responsible for any mistakes made in the certificate or for the cost of correcting any errors in the certificate. We will not forward any certificates to you until such time as you have paid us in full for the Services which we have supplied under this agreement.
21. Good behaviour21.1 We rely on you to conduct yourself appropriately during the period that we supply Services to you. If it is found that you misbehave through use of sexist, racist or other offensive language or behaviour then we have the right to terminate the supply of Services to you. If we terminate the supply of Services to you because of your misbehaviour then we will assess the cost of the Services (including loss of profit) which we have supplied to you to the date of that termination and refund any balance due to you.
21.2 If you are found guilty of cheating during an examination or assessment or if you are dishonest in the production of any evidence which you are required to produce as part of your training then this misconduct will lead to us terminating the provision of Services to you, in which case you will not be entitled to any refund from us. Awarding bodies and organisations may also impose upon you their own sanctions if you are found to have cheated.
22. ComplaintsIf we do not deliver the standard of service that you expect or you have a complaint, please either call 0800 345 7492 or email email@example.com or alternatively, write to us using the details stated at point 9 and we will investigate it. Further details regarding our complaints procedure can be found on our website https://www.accesstraininguk.co.uk/complaints-procedure. We are obliged to address the question of ADR – Alternate Dispute Resolution. However, the Company is not registered with any such body and the Company is not obliged to enter into any ADR process.
23. NoticeWe offer our services to customers using a dynamic pricing strategy which means that courses or products are charged at a rate or price according to the needs of our business. We reserve to ourselves the right to change prices at which we offer services to our customers based on calculations that take into account amongst other things competitor pricing, specific payment plans, supply and demand, seasonal variations, early booking for courses starting at some point in the future and other external factors in the market. You should be aware therefore that when attending training modules or courses on certain dates that different prices may have been paid by different customers. Except as provided for elsewhere in these terms and conditions we will not change the price that you have agreed to pay to us.