Full story: Trust in tradesmen still a consumer concern

A recent study from Bradstone Assured has shown that concerns about rogue tradesmen still rank as one of the highest consumer concerns when it comes to the construction industry. The poll, taken by 2000 homeowners, found that nearly three quarters of the sample "felt anxious" when dealing with tradesmen they hadn't met before and a total of 60% thought it was difficult to find an honest tradesman.

Among the main consumer concerns were whether the job would be finished in time, being charged more than the original quote and fearing that the builder would go out of business before the work was completed. HOWEVER it also emerged that many customers were not taking the available steps to ensure that they were hiring a genuine tradesman and not one of the "cowboy builders" you so often hear about in the news. Less than a third of people check for professional credentials, only one in four take up references and 70% don’t even know the surname of the person they have employed.

Bradstone Assured spokesman Mike Leeming said: “Our research suggests that falling foul of rogue traders is still a real concern for homeowners. One in 10 even admitted to attempting work they weren’t capable of rather than risk bringing someone in."

So what measures can be taken to ensure a trustworthy tradesman? Professional branding, a good website and offering references up-front were among the things found in the poll to most likely reassure customers. It is important to know some of the professional branding to look for, as it can come from many different places and is all different depending on the tradesman you need. Electricians who have their Part P qualification will be able to join a Competent Person Scheme such as NICEIC, NAPIT or ELECSA - they will usually have these stickers on their van/website and it shouldn't be too hard to look up with these bodies if you were really unsure. Plumbers also have their own Competent Person Schemes, and gas engineers are required to become Gas Safe registered in order to work on gas appliances legally. If you're unsure your engineer is registered - be sure to find out. Only last week a plumber narrowly escaped a jail sentence after carrying out illegal gas work - resulting in an explosion at a home and the owners suffering serious burns.

There is also TrustMark, a sign of quality working across the RMI (repair, maintenance and improvement) sector which recruits reputable and worthy tradesmen. The TrustMark scheme offers a number of checks to give you full peace of mind, and is fully supported by the Government, building industry and various consumer protection groups.

Of course, tradesmen are also required to do their part - from getting the right, reputable qualifications to doing the work to a professional standard. For tradesmen-in-training, all of the courses Access Training offer the qualifications you need to reach the "industry standard" employers look for. You will gain the skills and knowledge you need to be a part of the schemes mentioned earlier, securing you a long and prosperous career in the industry. If you would like to find out more give us a call today.

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