Government-endorsed quality mark Trustmark are now helping tradespeople comply with new changes to home improvement and repair contracts, following the introduction of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

These new regulations have introduced major changes to consumer projection law, applying to contracts made in stores, online and in-home. Failure to comply to these regs may lead to prosecution or fine, so it's important that all qualified tradespeople know exactly what they need to do.

Among the major changes are:

  • Consumers are to be given far more information prior to signing a contract. This includes everything from information about the trader and goods to cancellation rights and any applicable charges.
  • Traders need the active consent of the consumer for all payments. Methods such as pre-ticked boxes for additional payments are no longer acceptable.
  • Consumers are not liable for costs they've not been told about in advance
  • The cooling-off period for goods and services sold by distance or off-premises selling will be now be14 days from date of delivery of the products across the EU. Formerly this was seven days from date of contract.
  • Where the consumer has the right to cancel a contract, they must be provided with a model cancellation form by the trader
  • The cancellation period is extended to, broadly, 12 months if the trader fails to provide certain pre-contract information. The trader could also be liable to a fine of up to £5,000.
  • There are some exemptions in regards to cancellation rights, one of which is for products "made to the consumer's specification" – this will include such products as made-to-measure windows made to a consumer's specific requirements; another is for urgent repairs and maintenance when a consumer invites a trader to their home.

TrustMark chairman Liz Male said these changes are "a big step forward" in helping both consumers and traders enjoy a clear and positive relationship. She added: "What matters now is that all TrustMark-registered firms get the detailed guidance they need in order to ensure they are fully compliant. I’m delighted our approved scheme operators in this sector, including NICEIC and NAPIT are already busy providing this support to their registered firms."

More information and further developments can be found at TrustMark's website.