While we try to give you as much practical and theoretical knowledge as we can on your plumbing training course, there are some things that plumbing courses can't teach. You could have all the skills you need for a successful business, but something as little as missing a few phonecalls can cost you.
In fact, research from new business-orientated phone service everreach has estimated that plumbers are potentially losing around £500's worth of business a week due to missed phone calls. The survey, entitled "Running Your Small Business Better", looked at all the issues missed calls could cause - from loss of revenue to more personal elements such as what extent out of hours work calls might impact on time with the family.
Looking at cost, the survey found that more often than not tradespeople didn't have a dedicated landline business number. With the trade being one that gets you out and about a lot, 87% of respondents use a mobile as their main business number. The survery itself wasn't specifically aimed at plumbers, however they were top when it comes to receiving the hightest number of calls for new work. It also revealed that with plumbers losing around £500 worth of business every week, the yearly total of lost income is a shocking £26,000.
Moving onto how calls affect working time, over a quarter of tradesmen surveyed said they can't switch their phones off at home as they frequently have to take work calls. 60% said either their partner/children have accidentally answered their work calls in the past, while 21% admitted to accidentally deleting a voicemail themselves before listening to it or taking the number down. A final element looked into was the risks some trademen will take when answering calls, with four out of five admitting that they would be tempted to answer the phone while in an "unsafe situation". Examples of this included while working up a ladder or lifting heavy objects.
"Missed calls mean missed revenue opportunities," said Nick Mullen, chief executive officer of everreach. "The figures equate to hundreds of thousands of pounds in potentially lost revenue just in relation to the plumbers covered by our survey." So once you've finished your plumbing training and are about to start your new life as a self-employed plumber, remember to keep those words in mind. While no tradesperson should be expected to be readily available for phonecalls are every waking hour, working out the best compromise to ensure the minimal amount of business lost is essential to making the most of your new career.
Via HVP Mag