Via Tilezine

The Tile Association have warned retailers to stay alert of a credit card scam that last affected tilers back in 2010.

Like before, the scammer will phone up as a customer to place an order for Quartz tiles worth around £3,000. They will say that they do not live locally and are unable to visit the store, and therefore pay for the tiles using a credit card. The payment will be successfully processed and the tiles themselves will either be collected by a courier or delivered to a local address.

Weeks later, the card issuer recalls the payment after being told by the holder that it is an unauthorised/fraudulent payment. The retailer will then discover when they try to retrieve them that the tiles are gone, leaving them with a larger cost to cover.

Phil Reid, Association Executive for The Tile Association, warns retailers "Please be wary of taking large value credit card payments over the phone, this method of payment is not considered secure by the banks and you face the risk of not being insured against the loss, especially if the delivery address is different to the registered address of the card. Insisting that the customer visits the store to pay for the goods via the 'chip and pin' system or via a BACS transfer, if they are unable to visit your store, gives you protection from the banks recovering the payment without your knowledge or consent."

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