With all the reports about cowboy builders doing shoddy maintenance work and unregistered gas engineers making potentially fatal mistakes, is it any surprise that finding a trusted tradesperson is becoming a major problem across the UK? In fact, a recent survey from the HomeOwners Alliance and TrustMark has found over half of Britons are hesitant to do maintenance work on their homes because they have difficulty finding someone they feel they can trust.

This result then has a knock-on effect as to what said homeowners then do. While the 2014 Homeowner Survey found 12% won't do the work at all and 26% simply delay the project, a significant 40% then choose to do their own repairs/DIY. When it comes to certain trades, this could easily end up in injury or worse. Other statistics found were that 27% will only do essential works, while if forced 28% will use tradespeople they are uncertain about.

Only earlier this week Heating & Plumbing Monthly reported a plumber in Kidderminister is behind bars for 16 months after overcharging elderly and vulnerable customers up to 800% more for simple jobs. Among Mr Steven Greenaway's misdeeds were:

  • Charging one elderly woman in Cradley Heath £1527 to repair a leak on her toilet and replace the cistern - a job averaging around £200 to do
  • Charging a Dudley pensioner £500 to unblock a toilet, then proceeding a charge her a further £780 after claiming the kitchen tap needed work
  • Charging a mother and daughter £1000 to repair a dripping tap - money that they had been saving for a holiday
  • Charging a Worcester couple £1,200 to repair a leak on a radiator valve - leaving them feeling "like they had been mugged"
  • Charging another Worcester couple more than £800 for work to repair a stop tap that should have only cost around £120
  • And as a final insult, he even advertised DISCOUNT rates for pensioners in Yellow Pages adverts

This piece isn't just meant to point the finger at these frauds who give a bad name to tradespeople everywhere, its also to show trainees how much better they can be. You don't need to con the elderly to make a healthy wage nor do you have to pretend to have qualifications - all you need is proper training and not only will you actually have the qualifications to your name, you'll also be able to make the money honestly. And as positive word of mouth about your business grows, so will those interested.

It all starts with getting the right training, and no matter which trade you're planning to persue a career in Access Training can help. From plumbing and gas to electrical, carpentry, plastering and more, our state-of-the-art centre and experienced tutors will take you from the level of absolute beginner all the way up to becoming a fully trained professional. To find out more about the courses we offer here at Access and how you can change your life with a brand new career, give us a call on 0800 345 7492 or by filling in the enquiry form found on this website. One of our course advice team will soon be in touch.

Full story: Trust in tradesmen still a consumer concern

A recent study from Bradstone Assured has shown that concerns about rogue tradesmen still rank as one of the highest consumer concerns when it comes to the construction industry. The poll, taken by 2000 homeowners, found that nearly three quarters of the sample "felt anxious" when dealing with tradesmen they hadn't met before and a total of 60% thought it was difficult to find an honest tradesman.

Among the main consumer concerns were whether the job would be finished in time, being charged more than the original quote and fearing that the builder would go out of business before the work was completed. HOWEVER it also emerged that many customers were not taking the available steps to ensure that they were hiring a genuine tradesman and not one of the "cowboy builders" you so often hear about in the news. Less than a third of people check for professional credentials, only one in four take up references and 70% don’t even know the surname of the person they have employed.

Bradstone Assured spokesman Mike Leeming said: “Our research suggests that falling foul of rogue traders is still a real concern for homeowners. One in 10 even admitted to attempting work they weren’t capable of rather than risk bringing someone in."

So what measures can be taken to ensure a trustworthy tradesman? Professional branding, a good website and offering references up-front were among the things found in the poll to most likely reassure customers. It is important to know some of the professional branding to look for, as it can come from many different places and is all different depending on the tradesman you need. Electricians who have their Part P qualification will be able to join a Competent Person Scheme such as NICEIC, NAPIT or ELECSA - they will usually have these stickers on their van/website and it shouldn't be too hard to look up with these bodies if you were really unsure. Plumbers also have their own Competent Person Schemes, and gas engineers are required to become Gas Safe registered in order to work on gas appliances legally. If you're unsure your engineer is registered - be sure to find out. Only last week a plumber narrowly escaped a jail sentence after carrying out illegal gas work - resulting in an explosion at a home and the owners suffering serious burns.

There is also TrustMark, a sign of quality working across the RMI (repair, maintenance and improvement) sector which recruits reputable and worthy tradesmen. The TrustMark scheme offers a number of checks to give you full peace of mind, and is fully supported by the Government, building industry and various consumer protection groups.

Of course, tradesmen are also required to do their part - from getting the right, reputable qualifications to doing the work to a professional standard. For tradesmen-in-training, all of the courses Access Training offer the qualifications you need to reach the "industry standard" employers look for. You will gain the skills and knowledge you need to be a part of the schemes mentioned earlier, securing you a long and prosperous career in the industry. If you would like to find out more give us a call today.

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